Frequently Asked Questions

How can I find my driver at the Airport, Train station or Port?

The driver will wait with a signboard Franco Group with your name at the exit of the arrival hall, at the train station out of the entrance of the station and at the port on the wharf of disembarkation of the passengers.

What happens if I cannot find my driver?

You can call the office at 0942 51094 or mobile at +39 3284967600 and we immediately get you in touch with your driver.

If I need to change the date of Transfer?

Contact us by email or phone our office

Is it possible to reserve from hotel, home or office?

Yes just go to our site www.francogroup.it and fill the booking form or phone our office +39 0942 51094 or mobile +39 3284967600

How soon do I have to make a reservation?

At least 48 hours before your transfer need. If ther’is an emergency phone our office and we will arrange it. Vincenzo +39 3284967600

How is possible to contact the head office of Franco Group?

Franco Group is active 24 hours, 7 days a week. For all your major requests contact Vincenzo +39 3284967600

If I need a child seat?

When you request a reservation please inform us pointing out the age of the child.

I have lost my luggage, and now?

There is a Lost and Found office at the airport, where you can claim for lost luggage. They will organize and forward your luggage to the address of your accomodation. Please contact our office as soon as possible to inform the driver that there will be a delay

I have a lot of luggage

Every passenger is calculated whit one suitcase and one hand luggage. If you have more luggage, when you make your reservation please specify it.

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